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| TCS CONTROL TM Event Manager is the core of the suite of applications. It possesses the capabilities necessary to interface with external equipment (including legacy systems) and manage multiple events in a convergent communications environment. CONTROL provides the user with the features and benefits expected from a custom solution, while retaining the usability and ease of installation of an off-the-shelf application. It can be customized to meet business needs using multi-level architecture and rules based technology. CONTROL offers unparalleled scalability, World Wide Web access and three-dimensional data visualization. CONTROL can be used alone as an event manager or in association with other applications in the TCS suite. |
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| TCS PROVIDE TM equips communication providers with the management capabilities necessary to provision service to their customers in today's evolving industry. PROVIDE's powerful and exclusive features set carriers apart from the competition. PROVIDE supports carriers as they are faced with the challenge of deploying new systems to improve service and deliver the additional features that customers demand. Maintaining the constant evolution of customer needs is the new paradigm of the industry which requires the latest in technology to achieve success. |
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| TCS DEFEND TM enables carriers to detect, track, and reduce fraudulent calling activity. It possesses the capabilities necessary to determine whether a particular calling pattern or subscriber is attempting fraud on the network. This allows the carrier to reduce their costs associated with fraud and provide a secure calling environment for their clients. DEFEND can also detect fraud based on specific rules and can react automatically to autostun a card, teardown a call, create an alert, or generate a fraud case. DEFEND is the unquestioned industry leader by providing a packaged application that can support risk management with user-defined rules and the ability to handle enormous call volumes. |
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| TCS RESOLVE TM is used in conjunction with the CONTROL event manager to create and process trouble tickets for fault repair and workforce management in a communications environment. RESOLVE equips communication providers with the management capabilities necessary to resolve issues and restore service quickly, thus allowing the carrier to provide excellent customer service. It can be customized to provide a specific screen interface, unique set of data, and distinct workflows. The system adapts easily to the customer's own business rules allowing RESOLVE to grow with the business. |
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| TCS SATISFY TM is used to manage customer service activities in a communications environment. It possesses the capabilities necessary to enter and access detailed information, and correspond with customers. SATISFY provides the user with the features and benefits expected from a custom solution, while retaining the usability and ease of installation of a packaged application. It can be customized to provide a specific screen interface and unique set of data. SATISFY maintains associations between customers and components, and allows multiple client sites for each customer. SATISFY interacts with industry standard word processing and spreadsheet applications, and can accept attachments and correspondence in a number of different formats. The system adapts easily to the user's particular demands. |