TCS Control
Central event manager with multi-source integration, alarm correlation, and rule-driven action orchestration.
TCS Provide
Automated service activation and order workflow management for rapid, accurate customer onboarding.
TCS Defend
Pattern detection, automated containment actions, and analyst tooling to minimize fraud losses.
TCS Resolve
Trouble-ticket lifecycle and workforce dispatch management to shorten restoration times.
TCS Satisfy
Customer-service operations workspace with case history, communication tracking, and process controls.
Deployment model and fit
| Product | Primary Team | Business Outcome |
|---|---|---|
| TCS Control | NOC / Operations | Lower mean time to detect and triage incidents |
| TCS Provide | Provisioning / Service Delivery | Faster order completion and fewer activation errors |
| TCS Defend | Revenue Assurance / Risk | Reduced fraud exposure and response lag |
| TCS Resolve | Field Ops / Repair | Higher first-time fix rates and shorter outages |
| TCS Satisfy | Customer Care | Improved agent efficiency and customer experience |